Terms and Conditions

1. General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with The Campervan Shop Ltd, hereinafter referred to as “The Campervan Shop Ltd”, “us” or ”we”, at the The Campervan Shop Ltd website, mobile website, or mobile application, or via telephone (jointly referred to as ”thecampervanshop.com”).

By using thecampervanshop.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship, with a residential address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies) can place an order.

The inclusion of any products or services on thecampervanshop.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on thecampervanshop.com at the time you place your order.

The Campervan Shop Ltd want to provide the best possible online experience. To make this possible we need to ensure that our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying thecampervanshop.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Ordering/conclusion of contract
The ordering options available to you are via thecampervanshop.com or telephone. Please visit our customer service pages for further information.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a campervan shop representative will contact you to settle the refund.

3. Delivery
The Campervan Shop Ltd exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address in the UK, in accordance with your selected delivery option. Unfortunately we are unable to deliver to the Channel Islands, BFPO and mail forwarding companies.

The Campervan Shop Ltd endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 7 days following confirmation of an order, unless otherwise agreed. Please allow for an extra 1-2 working days for deliveries to Isle of Man, Northern Ireland and Scottish Islands. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. You will then receive a further email once your product has been despatched with your expected delivery time frame.

If your order does not arrive by the scheduled date, please contact The Campervan Shop Ltd Customer Service via telephone at 0845 299 3768 (calls from a UK landline will be at the basic national call rate, mobiles may vary), or via email info@thecampervanshop.com.

4. Withdrawal of Order
You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund however return postage costs will be met by yourself, the customer, unless the item is deemed to be faulty. You will find the full Return and Refunds Policy at thecampervanshop.com. If you wish to cancel or return your order, please provide us with notice in writing via email to info@thecampervanshop.com; or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section 5 (Returns) below within the 28 day period set forth in this section. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify The Campervan Shop Ltd promptly and return the item in accordance with section 5 (Returns) below. thecampervanshop.com will, for any products deemed defective, provide a full refund and cover the postage cost for return. The provisions set forth herein do not limit any applicable statutory rights.

5. Returns
The Campervan Shop Ltd guarantees a full refund of the returned items in accordance with section 4 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or opened. Any packaging should be intact.

6. Payment Methods
You can pay for your goods in various ways as set out below:

Debit or Credit Card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be taken from your account. thecampervanshop.com reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Paypal
When paying by PayPal, The Campervan Shop Ltd reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account. thecampervanshop.com reserves the right to deny any purchase.

7. Our Liability
Nothing in these Terms shall exclude or limit The Campervan Shop Ltd’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. thecampervanshop.com accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. thecampervanshop.com is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. Our maximum liability to you for any loss or damage arising in connection with your order on thecampervanshop.com shall be limited to the total price of your order. If you have a problem with a product that you have purchased from thecampervanshop.com, and were not able to settle the complaint with The Campervan Shop Ltd, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.

8. Website Descriptions and Colours
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

9. Guarantee
If there are defects in the goods you have purchased, The Campervan Shop Ltd abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by email to info@thecampervanshop.com and arranging return of the goods to us without delay.

10. Assignment
The Campervan Shop Ltd reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.

11. Severance
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

12. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at thecampervanshop.com remain with The Campervan Shop Ltd and its subsidiaries or licensors. Any use of thecampervanshop.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of The Campervan Shop Ltd.

13. Company Information
The Campervan Shop Ltd Registered office: Campervan Projects, Blackburn, BB1 8JS Registered number: 10600359. Registered in England and Wales. A list of directors is available at the registered address. Authorised and regulated by the Financial Conduct Authority. Contact Details: The Campervan Shop Ltd Email: info@thecampervanshop.com Phone: 0845 299 3768 (Calls from a UK landline will be at the basic national call rate, mobiles may vary).
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